Dispute resolution
Dispute F1 resolution.
If you have any questions regarding the quality of the services provided by F1 online casino, you can resolve the dispute in the following ways.
- You can send your complaint or open a dispute directly with F1 casino managers. To do this, you need to send your message to the email address support@f1casino.club. Your appeal will be registered and carefully studied. After that, you will be sent a return response within 72 hours from the date of contact. If necessary, the necessary additional information will be requested in order to resolve the dispute as soon as possible.
- The second way is to write directly directly to our official licensing authority Curacao eGaming. To do this, you need to click on the licensee’s icon, which you can find at the bottom of any page on the site «File a complaint». Or you can write your email message directly to the licensing authority complaints@curacao-egaming.com. describe your problem as clearly as possible, including all the details. If necessary, attach screenshots in your appeal.
We also recommend that you familiarize yourself with all the rules and conditions of our casino here.
How to solve the problem in F1 Casino.
We offer the following instructions to prevent a dispute from arising. Follow all of these points to have your problem resolved as quickly as possible.
- If you have a technical problem on the site, the first thing you need to do is reload the page. If that doesn’t work, try clearing your browser’s cache.
If both of these actions do not bring any results you should take screenshots of your screen and contact our support team by e-mail or via Live Chat. Support specialists will help you to solve the problem. If the problem is too serious, your request will be sent to technical specialists. - If you can’t play games for some unknown reason, you should find out what’s wrong. Most often the dispute is resolved by the fact that the player simply can not play in some slots on the bonus balance. Familiarize yourself with the rules of the game on the bonus. However, there are other cases. Here we recommend you to contact f1casino’s support team.
- You may have a Dispute F1 about our promotions. Different promotions may have different wagering conditions. Including f1 no deposit bonus casino has its own conditions of wagering and withdrawal.
However, there are also general rules for wagering bonuses. Read more about each of the conducted on our site better to know separately. Description to this or that promotion is always available on the page of the corresponding promo. - If the dispute arises on the background of your place in the tournament, you should read the terms and conditions more carefully. In some tournaments, only bets on certain games count.
Be Careful
You may also have other questions about our casino. We want you to know that any dispute F1 Casino can be resolved much faster. Directly with our team. All you need to do is to contact our support team. They will provide you with answers to any questions you may have.
